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Have expensive assets deployed across the country? Have thousands of on-field workers? Why not enable them to help track the health of these assets? This is exactly what TNB – the largest electric utility company in Malaysia – decided to accomplish with this feature-rich app integrated with their back-end systems.
Tenaga Nasional Berhad (TNB) is the largest electric utility company in Malaysia. Listed on the main board of Malaysian Stock Exchange with almost RM 99.03 billion (GBP 18.5 billion) in assets, the company’s 34,900+ employees serve an estimated 8.4 million customers in Malaysia. TNB’s core businesses are focused on the generation, transmission, and distribution of electricity.
The impactful mobile app allows TNB staff to report faults and lodge complaints on the go when they observe any fault in an equipment/asset. This app aims to make it as easy as possible for users to submit complaints. The app also allows the users to submit pictures by either directly capturing the picture or selecting one from their phone's gallery. This mobile app is optimized to be used on Android and iOS mobile phones, being a native app for each platform.
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